Terms & Conditions

Athar Solutions Est. — Last updated: 1 October 2026

1. Introduction and Acceptance

These Terms and Conditions govern your use of atharcard.com, the Athar platform, and your purchase of our products and services. Using the site or placing an order constitutes your express acceptance of these Terms.

If you act on behalf of an organisation, you confirm that you are authorised to bind it to these Terms.

These Terms are read together with the Privacy Policy published on the site, which forms an integral part of them.

2. Company Details

Legal name	Athar Solutions Est.
Commercial Registration	7051123136
Address	Riyadh — Al Yasmin District, Al Qadisiyah — Kingdom of Saudi Arabia
Website	atharcard.com
Email	[email protected]
Phone	0544251998

3. Definitions

Athar	Athar Solutions Est., the provider of the products and services described in these Terms.
Client	Any person or organisation that places an order or uses Athar's services.
Products	Smart identity cards, digital wallet cards and related items.
Platform	The online dashboard for managing cards and employee profiles.
Digital Profile	The web page opened when a card is tapped.
Order Form	The document setting out the order's details, prices and specifications.
File Approval	The Client's written approval of the design file it supplied and of the employee data, before production.
Business Day	Any day other than Friday, Saturday and official public holidays in the Kingdom.

4. Products and Services

Athar provides the following products:

Product	Description	Price
Main Card	Smart employee ID card with custom design, digital profile, full platform access and mobile wallet	SAR 130
Athar Original	Card in Athar's own design (not customisable), with digital profile and full platform access	SAR 100
Digital Wallet Card	Fully digital card added to a mobile wallet, with no physical card	SAR 50

None of these products is subject to recurring subscription fees.

Dual-chip cards (intended for use with access control systems) are priced separately following verification of the Client's system, given their differing specifications and lead times.

5. Pricing and VAT

All prices are in Saudi Riyals.
VAT at 15% is added to listed prices and appears on the invoice.
Listed prices apply to small quantities; larger quantities are priced by separate quotation.
Quotations are valid for 14 business days from issue unless stated otherwise.
Athar may amend its listed prices at any time, without affecting confirmed orders.
Shipping charges, where applicable, are shown before the order is completed.

6. Orders and Payment

a) Payment terms

Payment terms and schedule are set out in the order form or the agreement concluded between Athar and the Client, according to the size and nature of the order.

Unless otherwise agreed in writing, payment is due in full upon order confirmation.

b) Payment methods

We accept bank cards (mada, Visa, Mastercard, Apple Pay) through a licensed payment gateway, and bank transfer for corporate orders.

Athar does not see or store your bank card details, as they are processed directly by a payment gateway licensed by the Saudi Central Bank.

c) When an order becomes binding

An order becomes binding on both parties once all of the following are complete:

The Client confirms the order form
The Client approves the design file it supplied
Athar receives complete and accurate employee data
The due payment is actually received into Athar's account

Where payment is delayed, Athar may suspend execution of the order until payment is received, with the delivery date extended by a period equal to the delay.

7. Design and Employee Data

The design is the Client's sole responsibility. Athar prints the file exactly as supplied, without any modification, and does not provide design or file-preparation services.

a) Client responsibilities

The Client bears full responsibility for:

Supplying Athar with a print-ready design file conforming to the technical specifications in paragraph (c)
The accuracy and completeness of the employee data provided — names, job titles and employee numbers
The correctness of the images supplied and the matching of each image to the intended employee
Holding the necessary rights to the logos, images, fonts and content it supplies to us
Obtaining the lawful bases and approvals required to process its employees' data and share it with Athar
The final printed result as regards design, colours, fonts and arrangement of elements
Reviewing and approving the file before production begins

b) The limits of Athar's role

Athar's role is confined to printing, encoding and delivery. Specifically:

✗ Athar does NOT do any of the following
✗ Design or redesign the card ✗ Edit colours or convert colour modes ✗ Change fonts or convert them to outlines ✗ Adjust sizing or bleed margins ✗ Enhance or crop images ✗ Rearrange design elements ✗ Correct any error in the supplied file

✓ Athar does ONLY the following
✓ Print the file exactly as supplied, unmodified ✓ Merge employee data and photographs automatically into the positions the Client defined in its template ✓ Impose the cards on the print sheet ✓ Encode the chip and activate the digital profile ✓ Cut, finish, pack and ship

Clarification on automated merging: merging an employee's name and photograph into the template is not a modification of the design — it is the automated execution of what the Client defined in its own template. The Client is responsible for ensuring the template clearly marks the positions for the name, photograph and job title with adequate space. Likewise, imposing the cards on the print sheet is a manufacturing step that does not touch the design.

c) Required technical specifications

The supplied file must conform to the following:

Final size	85.6 × 54 mm (CR80)
Bleed	1.5 mm additional on each side — i.e. 88.6 × 57 mm with bleed
Safe area	3 mm inside the trim line — no text or important element outside it
Resolution	300 dpi minimum
Colour mode	CMYK — RGB files are not accepted
Fonts	Converted to outlines — live fonts are not accepted
Images	Embedded in the file, not linked
Format	Print-ready PDF · or AI with all elements fully embedded
Both sides	A separate file or page for each side, with the side identified

d) Formal check and rejection

Athar carries out a formal check of the file to verify conformity with the specifications above. This check does not constitute a review of the design, nor any confirmation of its suitability.

Where the file does not conform to the specifications, Athar may reject it and return it to the Client unmodified. Athar is under no obligation to repair the file or to suggest amendments to it, and the lead time runs from the date a conforming file is received. Any delay arising from non-conformity falls on the Client.

e) Final approval

Production does not begin before the Client's written approval of the file and the data. That approval constitutes final confirmation of the design and of all data contained in it. Any error in the approved file or data requiring reprinting is treated as a new order at full cost, even where the error is obvious.

f) File replacement and change requests

Timing of request	Treatment
Before approval	The Client supplies a conforming replacement file · the lead time runs from its receipt
After approval, before production	Change request that may incur fees and delay
After production begins	Treated as a new order at full cost

g) Disclaimer as to the design outcome

Athar bears no responsibility for the printed result where it conforms to the file supplied by the Client, including — without limitation — spelling errors, colour variance arising from the file's settings, text cut off outside the safe area, poor clarity of low-resolution images, and unsuccessful design choices.

The warranty provisions in clause 10 continue to apply to manufacturing defects — such as peeling print or chip failure — and are entirely separate from responsibility for the design.

8. Delivery

Production time	3 – 4 business days for standard cards, commencing once the binding-order conditions in clause 6-c are complete
Dual-chip cards	Longer lead time, specified in the order form according to the Client's system
Delivery area	Within the Kingdom of Saudi Arabia only
Risk transfer	Risk of loss and damage passes to the Client upon receipt of the shipment
Title	Title to the cards remains with Athar until payment is received in full

Athar is not responsible for delays caused by the shipping company or by incorrect address details supplied by the Client.

9. Inspection on Receipt

The Client must inspect the shipment within 7 business days of receipt and notify Athar in writing of any shortage in quantity or visible defect.

Once this period expires without notice, the shipment is deemed accepted as to quantity and visible defects, while the warranty provisions continue to apply to latent manufacturing defects.

10. Warranty

a) Scope

Athar warrants that the product is free from manufacturing defects for one year from the date of delivery. The warranty covers:

Printing — peeling, abnormal fading, cutting defects, material deviation from the approved design
The chip — failure of the chip caused by a manufacturing defect

The obligation is limited to replacing the defective product with an equivalent product.

b) Exclusions

The warranty does not cover damage arising from improper use or storage, including but not limited to:

Bending or breaking the card — including keeping it in a back pocket
Punching a hole in the card to attach a lanyard or clip
Exposure to high heat or a strong magnetic field
Exposure to water, liquids or chemicals
Scratches and wear arising from normal use
Attempts to reprogram or tamper with the chip by any party other than Athar
Use outside the product's intended purpose

Note: we recommend using a suitable card holder and never punching the card, in order to preserve the integrity of the chip.

c) Claim process

Notify Athar by email with clear photographs and the card number
Athar responds within 5 business days, accepting or rejecting the claim with reasons
If accepted: the defective card is returned to Athar at Athar's expense
A replacement is issued within 10 business days of receipt of the defective card

If inspection shows the failure resulted from misuse, the Client bears the shipping cost and the card is treated as a replacement card.

11. Replacement Cards

Where a card is lost or damaged for a reason not covered by the warranty, a replacement card is issued for a fee equal to half the actual purchase price of the card, inclusive of design, printing, encoding and activation.

"Actual purchase price" means the price the Client in fact paid for the original card, not the listed price.

We recommend immediate deactivation: where a card is lost, the Client can deactivate it instantly from the platform to protect its employee's data.

12. Cancellation and Returns

Athar's products are made to order — they carry the Client's design and the names and photographs of its employees, and cannot be resold or used for another client. Their cancellation policy therefore differs from that of ready-made products.

a) Cancellation

Timing of cancellation	Availability	Refund
Before design approval	Available	Full refund less administrative fees and costs actually incurred
After approval, before production	Available	Refund less preparation and material costs
After production begins	Not available	No refund

b) Returns

The Client may request a return within 7 business days of receipt in the following cases only:

Receipt of a defective product resulting from a manufacturing fault
Material deviation from the approved design
Shortage in the quantity delivered

Remedy: replacement is the primary remedy. Where replacement is not possible, the amount is refunded.

c) Return shipping

Where a defect is confirmed	Athar bears the cost of return and replacement shipping
Where the product is sound and conforming	The Client bears the shipping cost

d) Refunds

Amounts due are refunded within 14 business days of approval of the request, using the original payment method. Banks may require additional time for the amount to appear in the Client's account.

13. Platform and Digital Service

a) Service term included

The card price includes operation of the digital profile, full access to the platform and technical support permanently, with no time limit and without any additional fees.

This means the Client pays for the card once only, and in return receives:

Operation of the employee's digital profile and its continued function when the card is tapped
Full, unrestricted access to the management platform
Unlimited editing, addition and deactivation of employee records
Technical support

Athar imposes no annual, monthly or renewal subscription fees for these services.

What remains chargeable: issuing new cards for new employees · replacement cards for lost or damaged cards · additional products and services requested later.

b) Use of the platform

The Client is responsible for the confidentiality of its account credentials and for all activity conducted through its account
The Client undertakes to notify Athar immediately of any suspected unauthorised use
Using the platform for any unlawful purpose, or attempting to breach or reverse-engineer it, is prohibited
Athar reserves the right to suspend any account that is misused

c) Maintenance and updates

Athar may carry out periodic maintenance and updates to the platform. The Client is given at least 48 hours' prior notice of planned maintenance, which is performed outside working hours where possible. Urgent security updates may be applied immediately.

d) Technical support

Channels	Email · WhatsApp · support tickets within the platform
Working hours	Sunday – Thursday · 9 AM – 5 PM Saudi time
First response time	One business day

Support does not extend to problems with the Client's own systems, devices or network.

14. Access Control and Attendance

Athar does not warrant that its cards will function with any access control or attendance system whose compatibility has not been tested and documented in writing before execution.

These features operate only with compatible systems and readers specified in the order form. The Client undertakes to provide Athar with its system specifications before ordering.

Athar's role is limited to supplying cards to the agreed specification. Integration with, and configuration of, the Client's system is the responsibility of the Client or its system provider, unless otherwise agreed in writing.

Card deactivation — an important distinction

Type of deactivation	Performed by	Effect
Digital profile deactivation	The Client, from the Athar platform	Immediate — the employee's page stops working
Access credential deactivation	The Client, in its own access system	According to that system — outside Athar's scope

Notice: deactivating a digital profile in the Athar platform does not revoke the card's validity in the Client's access control system. The Client must revoke the credential in its own system when an employee leaves. Athar bears no responsibility for the continued function of a card in access systems after an employee's departure.

15. Intellectual Property

Owned by Athar	The platform, software, APIs and technical architecture · Athar's trademark and visual identity · Athar's design templates · website content
Owned by the Client	Its logo and trade name · its employee data · designs it supplied itself

Since the design is supplied in full by the Client (clause 7), ownership of the design and its content remains with the Client, and Athar claims no right in it. Athar's ownership is confined to its own templates, elements and visual identity as used in the "Athar Original" product.

Copying or reusing any content of the website or platform without Athar's written permission is prohibited.

16. Use of Client Name in Marketing

Athar will not use the Client's name or logo in its marketing materials without the Client's prior written consent.

The Client may grant or withdraw that consent at any time by written notice.

17. Data Protection

Athar undertakes to process personal data in accordance with the Personal Data Protection Law and its Implementing Regulations, and as set out in the Privacy Policy published on the website.

For the purposes of Client employee data, Athar acts as Processor and the Client acts as Controller; the relationship is governed by a separate Data Processing Agreement on request.

The Client confirms that it has obtained the lawful bases and approvals necessary to share its employees' data with Athar.

18. Confidentiality

Each party undertakes to keep confidential the information it receives from the other — pricing, technical data, business plans and employee data — and not to disclose it to any third party except to perform the service or pursuant to a legal obligation.

This obligation continues for three years after the end of the contractual relationship.

19. Subcontractors

Athar may engage contracted parties to deliver the service — such as printers, shipping companies and hosting providers — and Athar remains responsible to the Client for their performance, binding them to data protection obligations no less than those set out in these Terms.

20. Liability

Athar exercises due care in providing its products and services. Nevertheless:

Athar's liability for any claim is limited to the value of the order to which the claim relates
Athar is not liable for indirect or consequential damages or loss of profit
Athar is not liable for damages arising from inaccurate data supplied by the Client
Athar is not liable for the function of cards with systems whose compatibility was not documented in advance

Nothing in the foregoing shall be construed as contrary to the mandatory provisions of Saudi law.

21. Force Majeure

Neither party is deemed in breach of its obligations where performance is prevented by circumstances beyond its reasonable control — such as natural disasters, governmental decisions, widespread interruption of communications or electricity, or disruption to supply and shipping chains.

The affected party shall notify the other immediately, and the timelines extend by a period equal to the disruption. Where the circumstance continues for more than 90 days, either party may terminate the order and settle outstanding amounts.

22. Termination

Athar may suspend the service or terminate the relationship in the following cases:

Non-payment after notice and a period of not less than 15 days
A material breach of these Terms not remedied within 30 days of notice
Unlawful use of the platform or the products
Provision of materially inaccurate data

The following survive termination: confidentiality · intellectual property · data protection · liability · settlement of outstanding amounts.

23. Amendment of These Terms

These Terms may be updated from time to time. The version published on the website at the time an order is placed applies to that order. Where a material amendment is made, existing clients will be notified before it takes effect.

24. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Kingdom of Saudi Arabia.

Where a dispute arises, the parties shall seek an amicable settlement within 30 days. Failing that, the dispute shall be referred to the competent judicial authority in the Kingdom.

25. General Provisions

Severability: if any provision is held invalid, the remaining provisions continue in force.
Assignment: the Client may not assign its rights or obligations without Athar's written consent.
No waiver: Athar's failure to exercise any right does not constitute a waiver of it.
Notices: deemed valid if sent to the registered email address or through the platform.
Entire agreement: these Terms, together with the order form and the Privacy Policy, constitute the entire agreement between the parties.

26. Governing Language

These Terms are available in Arabic and English. In case of any discrepancy in interpretation, the Arabic version prevails.

27. Contact

Email	[email protected]
Phone	0544251998
Address	Riyadh — Al Yasmin District, Al Qadisiyah — Kingdom of Saudi Arabia